OpenAI and ServiceNow have expanded their partnership, linking their platforms in both directions. OpenAI's models and agents will be brought into ServiceNow, the workflow platform many large organisations use for IT, customer service and internal operations. ServiceNow workflows will also be accessible from ChatGPT and Codex, OpenAI's coding tool. The companies position the tie-up as a way for enterprises to move AI agents out of pilot projects and into the processes they already run on ServiceNow. Connecting ChatGPT and Codex to those workflows is intended to let users reach enterprise systems from the tools they already use, rather than switching between platforms. For Australian businesses and professionals, this is a vendor-level integration rather than a new regulatory obligation, so it changes little for organisations that do not use ServiceNow or ChatGPT. For those that do, the main considerations are cost, since agent and model usage may be priced separately from existing licences, and privacy. Any customer or employee personal information passed through AI agents must be handled in line with the Privacy Act 1988 and the Australian Privacy Principles, including those on disclosure and cross-border transfers, because model processing is typically hosted offshore. A sensible first step is a limited pilot on a low-risk ServiceNow workflow, such as internal IT requests, after access permissions and data handling have been reviewed.